Meet FIG

Meet FIG

Established in 2002, incorporated in 2005, and trademarked in 2019, FIG Services, Inc. (FIG) is a family-owned corporation that specializes in accessing medical damages, as well as educating, mentoring, and coaching in this field.

In 2008, FIG branched out and took up new roots. FIG Education was formed as the foundation for our educational classes for certification, re-certification, and continuing education. FIG continues to plant seeds and grow with education in the specialty fields of Life Care Planning, Medical Cost Projection, Medicare Set-Aside, and Catastrophic Case Management. FIG has also blossomed into coaching and supporting the industry through an interactive website and private community page – the FIG Treehouse. FIG Education has a garden of learning opportunities via online, virtually, and onsite. FIG Services and FIG Education are the two branches of FIG.

As FIG learns – you also learn!  In an effort to achieve the FIG vision and mission, we are continuously striving to expand and enhance the FIG Education branch.  At FIG, we practice what we teach.  As we learn in the industry, this knowledge is brought back into the classroom.  All of our instructors are practicing Life Care Planners.  Also, we are excited to share new FIG educational resources in the near future – which will help you Grow YOUR Career in these specialty practices.

FIG Services provides an array of services with a focus on assessing an individual with a life-changing injury or illness and determining future medical and non-medical needs and their associated costs – with the goal of ensuring the patient/client has adequate funds to be cared for on a long-term basis.  This is the specialty practice of medical damages.  Our services are provided as a consultant or an expert witness with referrals from attorneys, insurance carriers, employers, healthcare providers, individuals, and families.  The services provided by FIG Services include Records Review, Medical Cost Projection, Life Care Plan, Life Care Plan Review, Medicare Set-Aside, Day in the Life Video, Settlement Video, and Catastrophic Case Management.  For more information about FIG Services, please contact FIG at (828) 698-9486.

FIG’s Vision is to provide insight, clarity, and access to the specialty practice of medical damages to the medical, healthcare, and legal professionals with a professional, compassionate, personalized, and hands-on approach. 

FIG’s Mission is to enlighten the medical/healthcare profession, the patient/client, and the insurance/legal community and be the cornerstone within the medical damages industry. 

"The class is going awesome. The information is laid out very nicely and I am super thrilled with all of the information that you have in the Treehouse. Every time I log on, I am so excited. It’s been a LONG time since I was this happy to read and learn so I am super pumped about becoming a Life Care Planner.”

Meet FIG Team


Founder, President & CEO

Shelene Giles is the Founder, President, and CEO of FIG. Shelene has extensive knowledge and experience within the medical and vocational case management fields. She has been employed in these areas for over twenty years. Shelene holds college degrees in Nursing, Rehabilitation Counseling, Psychology, and Business Administration. She is a licensed Registered Nurse and her certifications include Certified Life Care Planner, Certified Nurse Life Care Planner, Certified Rehabilitation Counselor, Medicare Set-Aside Consultant Certified, and Legal Nurse Consultant Certified.

Brent Giles

Co-Founder, Vice President, & Art Director

Originally from central Georgia and now residing in Western North Carolina, Brent is seated next to FIG Founder and President, Shelene Giles.

As an integral member of the FIG team, Brent has an active role in the direction and growth of FIG through creative design, marketing strategies, and business development. He also uses his talents as a photographer and videographer for FIG.  Much of the designs seen on the FIG websites, social media, and marketing materials are at the hand of Brent.  His passion is art with a special interest in comics and illustration.   When not providing his talents to FIG, you’ll find Brent with a pen in his hand creating masterpieces.

Emily S. Dillard

Director of Operations & Marketing

After 15 years of working in health policy in Washington D.C., Emily decided to make a career change and join the FIG family in 2018.  

Before FIG, she co-founded Eagle Strategies Group, LLC – a full-service federal government relations firm in Washington D.C.  Prior to Eagle Strategies Group, she worked in the health policy practice at Squire Patton Boggs (formerly Patton Boggs). In these roles, she advised clients on healthcare legislative and regulatory matters that intersect with federal law, public policy, and business interests.  Through her insider’s knowledge of the U.S. Congress, she also advised clients on the federal legislative process and developed strategies for clients to navigate Capitol Hill and respond to changes in public health policy. She also advised clients on federal agencies and developed comprehensive governmental affairs strategies to guide clients through the operations of federal agencies.   Emily has represented medical and healthcare professional associations, organizations, hospitals and hospital systems, skilled nursing facilities, pharmaceutical and medical device companies, universities, and dialysis facilities. Of interest to FIG and during her time at Squire Patton Boggs, Emily worked with the MARC (Medicare Advocacy Recovery Coalition) Coalition where she educated Members of Congress on the Medicare Secondary Payer Act and advocated for legislation pursued by the Coalition.


Project Manager


Twenty-seven years ago, Kim Wages determined she wanted to become a registered nurse to assist people to regain their health. 

However, she needed to return to college.  Kim previously obtained her Bachelor’s in Business Administration from Georgia College in Marketing.  She worked in the business marketing arena for several years.  Kim decided to return to her Alma Mata in 1992 to obtain her degree in nursing. She worked in many areas of the hospital while in nursing school but spent much of her time working on the Ortho/Neuro Unit.  Kim gained further valuable experience as an RN on the Ortho/Neuro Unit.  Subsequently, she took a position in case management helping people to return to work after they recovered from their on the job injuries.  Kim began studying a nursing specialty as a Certified Rehabilitation Registered Nurse (CRRN) 1997.

Sandra Callaghan, RN, NP, CLCP


Sandra Callaghan has extensive knowledge and experience in the medical field.  She is a registered nurse and holds college degrees in Business Administration and Nursing.  Her Master’s degree was in Nursing/Family Nurse Practitioner.  She holds certifications in Life Care Planning, Medicare Set-Aside, and as a Family Nurse Practitioner. 

Sandra has been working in the medical field for over 25 years and started working in the Life Care Planning field over 16 years ago.

Alexandria Fleischmann

Administrative Assistant


Alexandria Fleischmann is a former life-long Virginia resident who moved to North Carolina in 2019.  

Back in Virginia, Alexandria completed her undergraduate work at Christopher Newport University, earning her Bachelor in Modern Languages and Cultures; her concentration being French with an emphasis on Education. Through the program at Christopher Newport, she learned the importance of service in their ever-widening Global community and the value of genuine communication.  

Reese Giles

Director of Videography & Videographer

Reese Giles is the Video Director and Videographer for FIG.  

Originally from Western North Carolina and now residing in Atlanta, Reese is an essential member of the FIG team.  Reese brings his skills, experience, and college education in the theatre, acting, and film industry to the FIG table.  Reese has an active role in the creation, development, recording, and editing of videos under FIG Education and FIG Services.  He is also involved in the creative design, marketing strategies, and business development.  When not providing his talents to FIG, you’ll find Reese with a camera in his hand or recording music on his electric keyboard.  Look closely, you’ll also find Reese in several movies and TV shows displaying his true passion…acting.  His roster is listed on IMDb.  Check out his website –

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