Meet FIG

Meet FIG

Established in 2002, incorporated in 2005, and trademarked in 2019, FIG Services, Inc. (FIG) is a family-owned corporation that specializes in accessing medical damages, as well as educating, mentoring, and coaching in this field.

In 2008, FIG branched out and took up new roots. FIG Education was formed as the foundation for our educational classes for certification, re-certification, and continuing education. FIG continues to plant seeds and grow with education in the specialty fields of Life Care Planning, Medical Cost Projection, Medicare Set-Aside, and Catastrophic Case Management. FIG has also blossomed into coaching and supporting the industry through an interactive website and private community page – the FIG Treehouse. FIG Education has a garden of learning opportunities via online, virtually, and onsite. FIG Services and FIG Education are the two branches of FIG.

As FIG learns – you also learn!  In an effort to achieve the FIG vision and mission, we are continuously striving to expand and enhance the FIG Education branch.  At FIG, we practice what we teach.  As we learn in the industry, this knowledge is brought back into the classroom.  All of our instructors are practicing Life Care Planners.  Also, we are excited to share new FIG educational resources in the near future – which will help you Grow YOUR Career in these specialty practices.

FIG Services provides an array of services with a focus on assessing an individual with a life-changing injury or illness and determining future medical and non-medical needs and their associated costs – with the goal of ensuring the patient/client has adequate funds to be cared for on a long-term basis.  This is the specialty practice of medical damages.  Our services are provided as a consultant or an expert witness with referrals from attorneys, insurance carriers, employers, healthcare providers, individuals, and families.  The services provided by FIG Services include Records Review, Medical Cost Projection, Life Care Plan, Life Care Plan Review, Medicare Set-Aside, Day in the Life Video, Settlement Video, and Catastrophic Case Management.  For more information about FIG Services, visit

FIG’s Vision is to provide insight, clarity, and access to the specialty practice of medical damages to the medical, healthcare, and legal professionals with a professional, compassionate, personalized, and hands-on approach. 

FIG’s Mission is to enlighten the medical/healthcare profession, the patient/client, and the insurance/legal community and be the cornerstone within the medical damages industry. 

"The class is going awesome. The information is laid out very nicely and I am super thrilled with all of the information that you have in the Treehouse. Every time I log on, I am so excited. It’s been a LONG time since I was this happy to read and learn so I am super pumped about becoming a Life Care Planner.”

Meet FIG Team


Founder, President & CEO

Shelene Giles is the Founder, President, and CEO of FIG. Shelene has extensive knowledge and experience within the medical and vocational case management fields. She has been employed in these areas for over twenty years. Shelene holds college degrees in Nursing, Rehabilitation Counseling, Psychology, and Business Administration. She is a licensed Registered Nurse and her certifications include Certified Life Care Planner, Certified Nurse Life Care Planner, Certified Rehabilitation Counselor, Medicare Set-Aside Consultant Certified, and Legal Nurse Consultant Certified.

Over twenty-five years ago, Shelene Giles began her career in assisting those with disabilities in the community. She entered into a world of medical issues without full knowledge of the medical process. Shelene decided to compliment her profession of rehabilitation counseling with a nursing degree. Her attention moved toward understanding the effects, as well as the life-changing events of an injury/illness in catastrophic cases. Through the years, Shelene began to understand the impact of nurses in the litigation settlement process. She streamlined her experience and knowledge and focuses on determining the future cost of care in catastrophic cases. She provides services as a consultant and expert witness (state and federal court). Shelene is a member of several organizations with a concentration in catastrophic injuries/illnesses and life care planning.

Between 2007 – 2009, Shelene was elected by her peers and served on the American Association of Nurse Life Care Planners (AANLCP®) Executive Board as President-Elect, President, and Past President. She continues to actively participate in associations with an interest in the fields of Nurse Life Care Planning, Life Care Planning, Medicare Set-Asides, and Case Management. Shelene is an internationally recognized speaker, teacher, mentor, and coach, and has peer-reviewed publications in her practicing fields.

For over a decade, her interest has been in providing Life Care Plans for major burn survivors. She is the only Nurse Life Care Planner in the nation with a specialty in major burn cases. She has completed hundreds of Life Care Plans for burn survivors.

As a nurse, Shelene was taught to care for the patient/client as a whole. Shelene was impressed with her nursing instructors and their talent to simultaneously teach and care. This concept stuck with Shelene in her professional career. She thought, “what if this trait could be taught?” Not academically, but teaching by example. This is where ‘we practice what we teach’ became the philosophy of FIG. As her career advanced, her talents were recognized and Shelene found herself in the role of teacher, mentor, and coach. Since 2005, Shelene has been asked to teach and mentor colleagues through professional associations. She offers her teachings as pro bono to allow the associations to retain the revenue. She has gained a reputation for being an effective hands-on and compassionate teacher/coach. She continues to provide instruction, mentorship, and coaching to students and fellow colleagues. Course/conference evaluations rate Shelene as one of the highest-ranked presenters/teachers.

The FIG logo symbolizes the ‘Tree of Life.’ The Tree of Life is known for its ancient connotations of knowledge and prosperity. The FIG logo also represents Shelene’s personal statement of her Faith in God.

Brent Giles

Co-Founder, Vice President, & Art Director

Originally from central Georgia and now residing in Western North Carolina, Brent is seated next to FIG Founder and President, Shelene Giles.

As an integral member of the FIG team, Brent has an active role in the direction and growth of FIG through creative design, marketing strategies, and business development. He also uses his talents as a photographer and videographer for FIG.  Much of the designs seen on the FIG websites, social media, and marketing materials are at the hand of Brent.  His passion is art with a special interest in comics and illustration.   When not providing his talents to FIG, you’ll find Brent with a pen in his hand creating masterpieces.

Emily S. Dillard

Director of Operations & Marketing

After 15 years of working in health policy in Washington D.C., Emily decided to make a career change and join the FIG family in 2018.  

Before FIG, she co-founded Eagle Strategies Group, LLC – a full-service federal government relations firm in Washington D.C.  Prior to Eagle Strategies Group, she worked in the health policy practice at Squire Patton Boggs (formerly Patton Boggs). In these roles, she advised clients on healthcare legislative and regulatory matters that intersect with federal law, public policy, and business interests.  Through her insider’s knowledge of the U.S. Congress, she also advised clients on the federal legislative process and developed strategies for clients to navigate Capitol Hill and respond to changes in public health policy. She also advised clients on federal agencies and developed comprehensive governmental affairs strategies to guide clients through the operations of federal agencies.   Emily has represented medical and healthcare professional associations, organizations, hospitals and hospital systems, skilled nursing facilities, pharmaceutical and medical device companies, universities, and dialysis facilities. Of interest to FIG and during her time at Squire Patton Boggs, Emily worked with the MARC (Medicare Advocacy Recovery Coalition) Coalition where she educated Members of Congress on the Medicare Secondary Payer Act and advocated for legislation pursued by the Coalition.

Prior to Squire Patton Boggs, Emily spent many years on Capitol Hill and served as the health policy adviser to a senior United States Senator, who is a member of the Senate Finance Committee.  This Committee legislates Medicare and Medicaid policy and played an integral role in the comprehensive health care reform legislation that was enacted. To this end, she played an active role in the 111th Congress’ health care reform debate and has an in-depth understanding of the Patient Protection and Affordable Care Act (PPACA), which ultimately became law.   She is well-versed in health policy, specifically Medicare and Medicaid policy, and the Medicare End-Stage Renal Disease (ESRD) program. Emily has experience in a wide range of healthcare legislation including the Labor Health and Human Services Appropriations Bill, End-Stage Renal Disease, Long-term Care, Medicare physician reimbursement and fee schedules, Medicare Survey and Certification, and the State Children’s Health Insurance Program (SCHIP).  During her time on Capitol Hill, Emily advised the Senator on major healthcare legislation including the 2012 Prescription Drug User Fee (PDUFA) and Medical Device User Fee (MDUFA) Acts; Medicare and Medicaid Extenders Act of 2010; Children’s Health Insurance Program Reauthorization Act of 2009; and Medicare Improvements for Patients and Providers Act of 2008. In addition, Emily advised and guided the Senator through enacting important bipartisan legislation he championed: Family Smoking Prevention and Tobacco Control Act and the Federal Research Public Access Act of 2006.

After college, Emily moved to Washington D.C. and worked for Van Scoyoc Associates assisting clients in identifying federal funding sources, congressional advocacy efforts, and in the development and execution of legislative strategies.

Emily graduated from the University of Alabama with a Bachelor of Science in Commerce and Business Administration majoring in Health Care Management.  During college, she spent her summers interning in Washington D.C. for a U.S. Senator, U.S. Member of Congress, the U.S. House Ways and Means Committee, and the Government Relations Department of the American Red Cross Headquarters.  She has also completed Public Health and Health Policy master-level classes at the George Washington University.

Emily has a love for animals (especially her chihuahua Dobby).  She enjoys traveling the U.S. and abroad, as well as collecting antiques.  Some of her favorite antiques to collect are furniture, ornate inkwells, Fenton Art Glass (baby blue), epergnes, and vanity sets.


Project Manager


Twenty-seven years ago, Kim Wages determined she wanted to become a registered nurse to assist people to regain their health. 

However, she needed to return to college.  Kim previously obtained her Bachelor’s in Business Administration from Georgia College in Marketing.  She worked in the business marketing arena for several years.  Kim decided to return to her Alma Mata in 1992 to obtain her degree in nursing. She worked in many areas of the hospital while in nursing school but spent much of her time working on the Ortho/Neuro Unit.  Kim gained further valuable experience as an RN on the Ortho/Neuro Unit.  Subsequently, she took a position in case management helping people to return to work after they recovered from their on the job injuries.  Kim began studying a nursing specialty as a Certified Rehabilitation Registered Nurse (CRRN) 1997.

While employed in the role of case management, Kim assisted in providing care to many catastrophically injured people.  She realized there was more to learn about helping people recover after these injuries.   Kim took a course in Life Care Planning and obtained certification in 2004.  In pursuit of learning more about the process of helping these clients, she learned there was another piece of the puzzle which is Medicare Set-Aside (MSA’s) reports.  Kim began contacting insurance carriers, employers and attorneys regarding her new abilities to prepare these plans and reports.  Her previous marketing degree was instrumental in developing business.  Eventually, she started her own company promoting services to assist these catastrophic clients.

Kim has shared her knowledge and passion for Life Care Planning with others for several years.  She initially assisted seasoned Life Care Planners in preparation/research of  Life Care Plans.  Kim has prepared many plans focusing on a variety of conditions including head injuries, spinal cord injuries, chronic pain, and cerebral palsy.  Also, she has prepared and assisted others in preparing many life care plans for burn survivors.  Kim has completed hundreds of MSA’s.  Kim is an active member in several organizations with interests in these various specialties. 

Kim’s passion is traveling and scuba diving.  She has been to many tropical destinations with her husband Mel.

Sandra Callaghan, RN, NP, CLCP


Sandra Callaghan has extensive knowledge and experience in the medical field.  She is a registered nurse and holds college degrees in Business Administration and Nursing.  Her Master’s degree was in Nursing/Family Nurse Practitioner.  She holds certifications in Life Care Planning, Medicare Set-Aside, and as a Family Nurse Practitioner. 

Sandra has been working in the medical field for over 25 years and started working in the Life Care Planning field over 16 years ago.

As a nurse, she performed charge nurse duties on medical-surgical and women’s health units. She also worked as a staff educator and assistant manager on a rehabilitation unit and performed both admission assessments and discharge planning roles.  She has also worked in Hospice care and was a pioneer in her small community outside of Los Angeles for those patients under service with a large Hospice company located in Los Angeles.  She managed the patients in her community working directly with the local physicians, pharmacists and equipment companies until the patient population there grew, and an entire satellite office was established.

 As a nurse practitioner, she worked in large practices that specialized in neurology/neurosurgery and pain management. 

As a Life Care Planner, she worked under an experienced life care planner where she learned the purpose and process of preparing life care plans.  She found the work stimulating and enjoyed the combined medical and legal aspects of working the case.  She then decided to take a full educational program in life care planning and became certified as a Life Care Planner in 2006.  She has prepared hundreds of Life Care Plans with an emphasis on traumatic brain injury cases.

Sandra was a founding board member of the California Association of Nurse Practitioners High Desert/Santa Clarita Chapter from 2014 to 2016.  She has been a reviewer for Adult-Gerontology Acute Care Nurse Practitioners publications in 2014 and 2019.  She has been a co-author and reviewer for the American Association of Nurse Life Care Planners Core Curriculum.  She has written articles for the Journal of Nurse Life Care Planning on Pain Management.

Sandra is a lifelong learner and enjoys learning every day from the work she does.  Her hobbies include silver jewelry making, quilting, and gardening. 

Alexandria Fleischmann

Administrative Assistant


Alexandria Fleischmann is a former life-long Virginia resident who moved to North Carolina in 2019.  

Back in Virginia, Alexandria completed her undergraduate work at Christopher Newport University, earning her Bachelor in Modern Languages and Cultures; her concentration being French with an emphasis on Education. Through the program at Christopher Newport, she learned the importance of service in their ever-widening Global community and the value of genuine communication.  

Alexandria went on to begin teaching in middle school, in the public school system in 2012.  She obtained her Master in Education from the College of William and Mary, while continuing to teach full-time. It is her belief that education is the most effective way for an individual to positively impact their life. She believes that knowledge and understanding are the answer to most of our current social problems. Xandr, as she is known to friends and family, remains an adamant advocate for students, their rights, and excellence in education.

When she heard the goals and mission of FIG, she was touched that there are people using their experience to educate and advocate for individuals unable to do so for themselves. Alexandria’s desire to help and serve is what drove her to FIG, where she hopes to use her communication and teacher’s eye for detail, to their benefit. 

She is a “pet-mom” to two crazy cats and one crazier dog. Alexandria is also an avid gamer and technophile.  Most Sunday afternoons you will find her reading or glued to a computer screen, with one or all pets for company.

All in all – this former teacher is very excited to start a new journey with the very talented and experienced FIG team.

Reese Giles

Director of Videography & Videographer

Reese Giles is the Video Director and Videographer for FIG.  

Originally from Western North Carolina and now residing in Atlanta, Reese is an essential member of the FIG team.  Reese brings his skills, experience, and college education in the theatre, acting, and film industry to the FIG table.  Reese has an active role in the creation, development, recording, and editing of videos under FIG Education and FIG Services.  He is also involved in the creative design, marketing strategies, and business development.  When not providing his talents to FIG, you’ll find Reese with a camera in his hand or recording music on his electric keyboard.  Look closely, you’ll also find Reese in several movies and TV shows displaying his true passion…acting.  His roster is listed on IMDb.  Check out his website –

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